The S-Statistic: a measure of user satisfaction based on Herzberg's theory of motivation.

Michael J. Mullany Felix B. Tan R. Brent Gallupe

Published in: ACIS (2006)

Keyphrases

user satisfaction
objective measures
information systems
kolmogorov smirnov
theoretical framework
structural equation modeling
service quality
customer satisfaction
user interaction
information content
conceptual framework
perceived usefulness
chi square
information quality
perceived quality
user perceptions