Service-Quality Criteria of Web Recruiters: A Content Analysis.
Elfi EttingerCeleste WilderomHuub J. M. RuëlPublished in: HICSS (2009)
Keyphrases
- content analysis
- service quality
- online communities
- customer satisfaction
- electronic commerce
- service providers
- online shopping
- user satisfaction
- quality of service
- website
- online discussion
- collaborative learning
- computer supported collaborative learning
- information systems
- competitive advantage
- web pages
- collaborative knowledge building
- visual features
- end users
- discussion forums
- information quality
- discussion groups
- knowledge construction
- video content analysis
- search engine
- online discussion forums
- incident management