User-Centered Robots for Municipal Services: What Do Customers and Service Experts Expect from Robots in Municipal Institutions?
Carolin StraßmannSabrina C. EimlerIsabel PeltzerJulia HermannAysegül DogangünSimone RothPublished in: HCI (2) (2022)
Keyphrases
- service providers
- user centered
- customer service
- e government
- web services
- service oriented
- user centric
- government services
- service delivery
- service discovery
- service quality
- context aware
- mobile applications
- service composition
- end users
- cloud computing
- user centered design
- multimedia
- multimedia databases
- higher education
- design process
- customer support