E-Learning Service Quality During COVID-19 Pandemic from Postgraduate Students' Perspective in Jordan.
Lyan A. KastiroAbdallah QusefNajeh Rajeh AlsalhiPublished in: Int. J. Emerg. Technol. Learn. (2022)
Keyphrases
- service quality
- e learning
- postgraduate students
- customer satisfaction
- electronic commerce
- service providers
- undergraduate students
- user satisfaction
- quality of service
- online shopping
- information quality
- call center
- competitive advantage
- information systems
- higher education
- learning technologies
- job satisfaction
- learning resources
- distance learning
- competitive environment
- social sciences
- incident management
- learning experience
- computational intelligence
- blended learning
- learning objects
- learning process
- computer science
- neural network
- learning materials
- response time
- multimedia
- decision making
- real time
- database