Consumer acceptance of online banking: an extension of the technology acceptance model.
Tero PikkarainenKari PikkarainenHeikki KarjaluotoSeppo PahnilaPublished in: Internet Res. (2004)
Keyphrases
- online banking
- innovation diffusion theory
- electronic commerce
- technology acceptance
- technology adoption
- theoretical framework
- factors influencing
- service quality
- user acceptance
- perceived usefulness
- information systems
- internet banking
- social influence
- perceived risk
- user satisfaction
- e government
- law enforcement
- security analysis
- customer satisfaction
- factors affecting