Learners as authors: helping ESL employees in a Canadian bank prepare customer relations and documentation material.
Paul BeamDiane BurkePublished in: SIGDOC (1994)
Keyphrases
- language learning
- banking industry
- information technology
- computer assisted language learning
- foreign language
- electronic commerce
- e learning
- learning environment
- learning systems
- banking services
- customer satisfaction
- learning experience
- learning resources
- learning materials
- customer base
- statistically significant
- learning process
- learning processes
- communication skills
- collaborative learning
- customer service
- learning activities
- learning strategies
- english as a foreign language
- learning styles
- computer mediated communication
- lifelong learning
- english language
- customer behavior
- concept maps
- learning scenarios
- computer assisted
- learning outcomes