Employee-Centric Service Innovation: A Viable Proxy for Customer-Intimacy for Product-Focused Enterprises.
Michael VössingJörg SiegelNiels FeldmannThorsten WuestCarina BenzPublished in: IESS (2018)
Keyphrases
- product information
- customer service
- customer support
- competitive market
- customer requirements
- customer satisfaction
- reverse logistics
- technological innovation
- small and medium sized
- high tech
- service quality
- online stores
- marketing campaigns
- call center
- customer base
- inventory control
- lifecycle management
- service requirements
- open innovation
- product design
- customer behavior
- consumer behavior
- case study
- web services
- service providers
- virtual enterprise
- market share
- customer preferences
- business transactions
- market competition
- electronic commerce
- software vendors
- third party
- service composition
- arrival process
- customer demand
- potential customers
- service level
- product development
- service times
- manufacturing companies
- point of sale
- product catalogs
- knowledge management
- network effects
- enterprise systems
- internet shopping