Determining the revenue contribution of logistics customer service improvements: a multi criteria decision making approach.
Philip WesselyErik HofmannPublished in: Decis. Anal. (2014)
Keyphrases
- customer service
- multi criteria decision making
- decision makers
- multi criteria
- group decision making
- decision making
- multiple criteria
- fuzzy set theory
- analytic hierarchy process
- multi attribute
- intuitionistic fuzzy sets
- customer satisfaction
- aggregation operators
- fuzzy topsis
- customer behavior
- call center
- information systems
- decision analysis
- supply chain
- fuzzy measures
- supply chain management
- interval valued
- multi objective
- data mining