Customer Satisfaction Comparison: Travel Agent ECommerce vs Airlines E-Ticketing in Indonesia.
Yakob Utama Chandra ErnawatyMichael JhonsonsPublished in: IC3INA (2019)
Keyphrases
- customer satisfaction
- customer service
- service quality
- multi agent systems
- multi agent
- online shopping
- intelligent agents
- user satisfaction
- marketing strategies
- autonomous agents
- electronic commerce
- mobile agents
- multiagent systems
- decision making
- product design
- software agents
- quality of service
- search engine
- information quality
- customer support
- core competence
- customer retention