Task-Resource Capability Alignment: Discerning Staffing and Service Issues in Software Maintenance.
Rafay IshfaqUzma RajaPublished in: Inf. Resour. Manag. J. (2012)
Keyphrases
- software maintenance
- reverse engineering
- software systems
- service systems
- call center
- software engineering
- maintenance activities
- source code
- program comprehension
- open source projects
- software development and maintenance
- object oriented systems
- end users
- software evolution
- software engineers
- software projects
- grid environment
- program understanding
- service providers
- maintenance effort
- effort estimation
- service oriented
- machine learning
- web services
- software development
- service quality
- decision making
- information systems
- multi agent systems
- maturity model
- database