Service Systems in the Era of the Internet of Things: a Smart Service System Taxonomy.

Tobias Brogt Gero Strobel

Published in: ECIS (2020)

Keyphrases

service systems
web technologies
service oriented
service level
service requests
big data
enterprise systems
queueing model
smart objects
heavy traffic
call center
service selection
mobile devices
queue length
arrival rate
stochastic models
steady state
business process