Developing Service Operations Strategy for Optimal Delivery of Long-Term Service Agreements Using an Integrated Risk Framework.
Aparna GuptaChaipat LawsiriratPublished in: Int. J. Inf. Syst. Serv. Sect. (2013)
Keyphrases
- long term
- service oriented
- web services
- service composition
- service providers
- service integration
- service discovery
- service quality
- main contribution
- capacity allocation
- semantic web services
- service oriented architecture
- optimal control
- information services
- conceptual framework
- short term
- petri net
- lightweight
- loosely coupled
- service delivery
- heavy traffic
- customer service
- markov chain
- lifecycle management
- management system