A bit of "Persona", a bit of "Goal", a bit of "Process" ... a recipe for Analyzing User Intensive Software Systems.
Chiara Di FrancescomarinoChiara LeonardiAlessandro MarchettoCu D. NguyenNauman A. QureshiLuca SabatucciAnna PeriniAngelo SusiPaolo TonellaMassimo ZancanaroPublished in: iStar (2010)