Modelling heterogeneity in many-server queueing systems.
Burak BükePublished in: Queueing Syst. Theory Appl. (2022)
Keyphrases
- queueing systems
- poisson arrivals
- single server
- queueing model
- arrival rate
- queueing theory
- service times
- multiclass queueing networks
- queueing networks
- control problems
- markov processes
- queue length
- steady state
- customer classes
- special case
- markov chain
- waiting times
- finite buffer
- heavy traffic
- call center
- state dependent
- parallel machines