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Web-Enabled Voice over IP Call Center. An Open Source Based Implementation.

Stefan KuhlinsDidier Gutacker
Published in: ICN (2) (2001)
Keyphrases
  • web enabled
  • open source
  • call center
  • web based learning
  • database driven
  • information systems
  • data sources
  • data management
  • multimedia
  • multi agent
  • distance learning
  • service level
  • real time video