Towards business alignment of IT services in universities: Challenges in elicitations of requirements for IT services.
Christian ErfurthIvonne ErfurthPublished in: REBPM (2014)
Keyphrases
- service delivery
- real world
- service providers
- service oriented
- end users
- service composition
- web services
- business opportunities
- web technologies
- cost efficient
- business organizations
- information services
- heterogeneous environments
- relationship management
- business partners
- business requirements
- user communities
- customer service
- service discovery
- data warehouse
- information systems