Individual Business Simulation Games as a Service: Towards a Concept for Adaptive ERP Education.
Robert HäuslerDaniel StaegemannKlaus TurowskiPublished in: CSEDU (1) (2024)
Keyphrases
- enterprise resource planning
- information systems
- telecommunications industry
- serious games
- service delivery
- distance learning
- customer service
- business processes
- learning games
- service management
- management information systems
- data mining
- video games
- information and communication technologies
- service oriented
- e learning
- web services
- south africa
- games based learning
- technical infrastructure
- electronic business
- service providers
- business process
- mission critical
- game theory
- game playing
- business models
- online services
- individual user
- customer support
- erp systems
- computer games
- end users
- queuing systems