Spoken Opinion Extraction for Detecting Variations in User Satisfaction.

Frédéric Béchet Géraldine Damnati Nathalie Camelin Renato de Mori

Published in: SLT (2006)

Keyphrases

user satisfaction
information systems
service quality
structural equation modeling
customer satisfaction
information extraction
speech recognition
perceived quality
sentiment analysis
information quality
objective measures
user perceptions
quality attributes
search engine
user behavior
perceived usefulness