Measuring and Evaluating Efficiency on IT Outsourcing operations through Data Envelopment Analysis.
João Correia dos SantosMiguel Mira da SilvaPublished in: Int. J. Enterp. Inf. Syst. (2016)
Keyphrases
- data envelopment analysis
- dea model
- dea models
- multiple objective programming
- decision making units
- input output
- multi criteria
- efficient frontier
- linear programming
- multi period
- bayesian networks
- service providers
- goal programming
- business process
- neural network
- dynamic programming
- evolutionary algorithm
- information technology
- computational complexity
- multiple objective linear programming