Can Artificial Intelligence-Enabled Service Interactions Improve the Perception of Service Quality?
Li ZuoMengyu PanYao FengXiyan LvPublished in: PRO-VE (2023)
Keyphrases
- service quality
- service providers
- artificial intelligence
- customer satisfaction
- electronic commerce
- online shopping
- information systems
- user satisfaction
- competitive advantage
- call center
- quality of service
- competitive environment
- web services
- machine intelligence
- website
- social networks
- data mining
- job satisfaction
- information quality
- real time