The Impact of Job Demands and Customer Mistreatment on Customer-Oriented Organizational Citizenship Behavior.

Xin Li Tong Liu Yi-Wen Chen

Published in: ICETC (2017)

Keyphrases

customer knowledge
customer behavior
electronic commerce
organizational commitment
customer service
customer satisfaction
information systems
information technology
limited capacity
customer demand
customer data
data mining
steady state
digital technologies
marketing strategies
decision making
service requirements