The Effect of Customer Showrooming on Return Policy and Product Assortment for Multichannel Retailers.
Ping TangAmit MehraPrasenjit MandalPublished in: ICIS (2021)
Keyphrases
- single product
- customer demand
- supply chain
- holding cost
- customer requirements
- stochastic demand
- optimal pricing
- finite horizon
- optimal policy
- software vendors
- customer base
- customer support
- customer preferences
- lead time
- product design
- customer orders
- consumer behavior
- inventory level
- customer behavior
- customer satisfaction
- profit maximizing
- total cost
- product catalogs
- steady state
- electronic commerce
- dynamic programming