The Revolution That Wasn't: Investigating Barriers to Platform-Based E-Service Delivery Partnerships.
Viktor ArvidssonPublished in: HICSS (2012)
Keyphrases
- service delivery
- public services
- e government
- government agencies
- government services
- service management
- end to end
- life cycle
- service provision
- digital government
- public sector
- web services
- information sharing
- information technology
- service oriented
- public administration
- online services
- government information
- knowledge management
- e learning