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Priority tandem queueing system with retrials and reservation of channels as a model of call center.

Che Soong KimValentina I. KlimenokAlexander N. Dudin
Published in: Comput. Ind. Eng. (2016)
Keyphrases
  • computational model
  • information technology
  • probabilistic model
  • queueing model
  • database
  • information systems
  • objective function
  • steady state
  • stochastic model
  • call center