On Web Service Quality Using Multi-criteria Decision-Making and Fuzzy Inference Methods.
Diana KalibatieneJolanta MiliauskaitePublished in: DB&IS (2022)
Keyphrases
- multi criteria decision making
- service quality
- fuzzy set theory
- group decision making
- multiple criteria decision making
- ahp method
- multi criteria
- fuzzy numbers
- customer satisfaction
- multiple criteria
- fuzzy topsis
- service providers
- intuitionistic fuzzy sets
- decision makers
- analytic hierarchy process
- fuzzy sets
- aggregation operators
- user satisfaction
- multi attribute
- decision making
- electronic commerce
- fuzzy measures
- fuzzy logic
- intuitionistic fuzzy
- information quality
- information systems
- quality of service
- end users
- interval valued
- decision analysis
- data analysis
- computational intelligence
- rough sets
- data mining