Performance Management of IT in Public Administrations: A Literature Review on Driving Forces, Barriers and Influencing Factors.
Vanessa GregerPetra WolfHelmut KrcmarPublished in: EGOV (2013)
Keyphrases
- literature review
- influencing factors
- driving forces
- public administration
- policy making
- e government
- case study
- government services
- knowledge management
- knowledge sharing
- fuzzy theory
- information systems development
- current issues
- artificial intelligence
- public sector
- real world
- economic development
- data management
- service delivery
- digital government
- decision making
- data sets
- public organizations
- mobile devices
- banking services