Confirming Customer Satisfaction With Tones of Speech.

Yen-Huei Ko Ping-Yu Hsu Yu-Chin Liu Po-Chiao Yang

Published in: IEEE Access (2022)

Keyphrases

customer satisfaction
service quality
speech recognition
online shopping
speech signal
user satisfaction
customer service
customer data
marketing strategies
customer retention
customer reviews
product design
automatic speech recognition
information quality
core competence
audio visual
text to speech