Discovering Business Processes in CRM Systems by Leveraging Unstructured Text Data.
Rolf BanzigerArtie BasukoskiThierry J. ChaussaletPublished in: HPCC/SmartCity/DSS (2018)
Keyphrases
- business processes
- text data
- business process
- structured data
- enterprise wide
- business environment
- workflow systems
- workflow management systems
- web services
- process model
- text mining
- workflow management
- text classification
- document collections
- enterprise resource planning
- business process modeling
- text documents
- business partners
- search engine
- business process management
- business activities
- database
- workflow processes
- customer relationship management
- inter organizational
- software engineering
- database systems
- web pages
- information systems
- artificial intelligence
- information retrieval