Fallstudie: ITIL-konformer Service Desk bei T-Mobile Deutschland.
Axel HochsteinYvonne WetzelWalter BrennerPublished in: HMD Prax. Wirtsch. (2004)
Keyphrases
- service management
- service delivery
- mobile services
- mobile environments
- mobile devices
- telecommunications industry
- value added services
- computing environments
- service discovery
- multimedia services
- internet services
- service providers
- web services
- mobile computing
- mobile phone
- service oriented
- mobile applications
- mobile technologies
- mobile learning
- heavy traffic
- wireless internet
- end users
- context aware services
- context aware
- mobile communication
- mobile networks
- smart phones
- service composition
- m learning
- life cycle
- mobile internet
- wireless sensor networks