A two-class discrete-time queueing model with two dedicated servers and global FCFS service discipline.
Herwig BruneelWillem MélangeBart SteyaertDieter ClaeysJoris WalraevensPublished in: Eur. J. Oper. Res. (2012)
Keyphrases
- service times
- queueing model
- multiserver queues
- steady state
- single server queue
- independent and identically distributed
- finite buffer
- arrival rate
- stationary distribution
- arrival process
- waiting times
- single server
- markov chain
- service systems
- queueing systems
- service rates
- traffic intensity
- queue length
- random variables
- state dependent
- queueing networks
- fluid model
- finite capacity
- call center
- loss probability
- information systems
- heavy traffic
- offered load
- finite number
- state space
- optimal solution