Document Based Process Improvement in the Public Sector: Settling for the second best is the best you can do.
Jaap J. M. UijlenbroekHenk G. SolPublished in: HICSS (6) (1997)
Keyphrases
- public sector
- process improvement
- e government
- electronic government
- public administration
- software process
- knowledge management
- information sharing
- information and communication technologies
- business processes
- business process
- digital government
- business process change
- government services
- inter organizational
- root cause
- government agencies
- information technology
- machine learning
- software process improvement
- case study