GSQR: A generic service quality reporting protocol for terminals.
Liam FallonYangcheng HuangPublished in: Integrated Network Management (2011)
Keyphrases
- service quality
- customer satisfaction
- electronic commerce
- service providers
- quality of service
- competitive advantage
- information quality
- online shopping
- information systems
- user satisfaction
- lightweight
- call center
- data analysis
- competitive environment
- business intelligence
- database
- internet shopping
- web services
- security analysis