Management of the 'Customer - Logistics Service Provider' Relationship.
Job de HaanMark OverboomFons NausJames SmallPublished in: ICEIS (4) (2011)
Keyphrases
- service providers
- service provision
- web services
- customer relationship management
- cloud computing
- management system
- end users
- service quality
- supply chain
- data management
- information systems
- electronic commerce
- knowledge management
- e government
- virtual organization
- database systems
- enterprise systems
- data mining
- software as a service