User Influence in E-Service Evolution: A Case Study of E-Banking.
Hilkka Merisalo-RantanenMatti RossiPetri HallikainenKari NurmimäkiPublished in: Commun. Assoc. Inf. Syst. (2009)
Keyphrases
- end users
- user requests
- user centric
- user interface
- user oriented
- service providers
- user preferences
- user satisfaction
- web services
- case study
- individual user
- factors influencing
- user queries
- query formulation
- user model
- user input
- user groups
- physical location
- university library
- user requirements
- information overload
- test bed
- real time
- user profiles
- user interaction
- collaborative filtering
- evolutionary algorithm
- digital libraries
- multimedia