Towards real-time measurement of customer satisfaction using automatically generated call transcripts.
Youngja ParkStephen C. GatesPublished in: CIKM (2009)
Keyphrases
- automatically generated
- customer satisfaction
- real time
- automatically generate
- speech transcripts
- service quality
- automatically generating
- manually created
- manually generated
- automatically created
- data acquisition
- online shopping
- marketing strategies
- user satisfaction
- customer service
- manually constructed
- customer reviews
- internet banking
- information quality
- customer retention
- code generator
- general purpose
- knowledge base