Determination of the satisfaction attribute in usability tests using sentiment analysis and fuzzy logic.
Gabriel Elías Chanchí GolondrinoManuel Alejandro Ospina AlarcónLuz Marina Sierra MartínezPublished in: Int. J. Comput. Commun. Control (2023)
Keyphrases
- sentiment analysis
- fuzzy logic
- opinion mining
- sentiment classification
- text classification
- sentence level
- neural network
- expert systems
- text mining
- genetic algorithm
- natural language processing
- artificial intelligence
- multi aspect
- attribute values
- user satisfaction
- control system
- decision making
- collective classification
- product reviews
- rough sets
- user generated
- product features
- positive or negative
- public opinion
- online reviews