Does service quality matter in FinTech payment services? An integrated SERVQUAL and TAM approach.
Vikas SharmaKshitiz JangirMunish GuptaRamona Rupeika-ApogaPublished in: Int. J. Inf. Manag. Data Insights (2024)
Keyphrases
- service quality
- electronic commerce
- service providers
- technology acceptance
- customer satisfaction
- user satisfaction
- subjective norm
- online shopping
- quality of service
- perceived usefulness
- competitive advantage
- information systems
- call center
- competitive environment
- job satisfaction
- electronic payment
- information quality
- databases
- service oriented
- empirically tested
- information technology
- technology acceptance model
- database