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Deriving Principles for Guiding Service Encounters: A Participative Design Research Approach.
Nitesh Bharosa
Marijn Janssen
Satiesh Bajnath
Published in:
Int. J. Inf. Syst. Serv. Sect. (2013)
Keyphrases
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design principles
case study
design process
design criteria
metadata
user interface
real time
website
learning environment
social media
object oriented
service providers
software architecture
computing environments
conceptual framework