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Understanding Post-Implementation Support for Enterprise Systems: An Empirical Study of IT Personnel's Customer-Oriented Citizenship Behaviors.
Xuefei (Nancy) Deng
Tawei Wang
Published in:
J. Inf. Syst. (2014)
Keyphrases
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enterprise systems
end users
customer support
business processes
customer satisfaction
information systems
data processing
highly dynamic
database systems
management system
multi dimensional
electronic commerce
sensemaking