Taxonomy Extraction for Customer Service Knowledge Base Construction.
Bianca PereiraCécile RobinTobias DaudertJohn P. McCraePranab MohantyPaul BuitelaarPublished in: SEMANTiCS (2019)
Keyphrases
- customer service
- knowledge base
- customer behavior
- inventory control
- customer satisfaction
- expert systems
- description logics
- knowledge acquisition
- knowledge based systems
- knowledge representation
- information extraction
- call center
- logic programming
- wordnet
- decision making
- information systems
- information sharing
- query processing