The Impacts of Online Retailing Service Recovery and Perceived Justice on Consumer Loyalty.
Yi-Wen FanCheng-Chieh WuWei-Ting WuPublished in: Int. J. Electron. Bus. Manag. (2010)
Keyphrases
- service quality
- internet shopping
- online stores
- online services
- electronic commerce
- online search
- customer satisfaction
- online shopping
- switching costs
- purchase intention
- purchase decision
- service providers
- online learning
- user satisfaction
- service oriented
- online markets
- information systems
- online retailers
- structural equation modeling
- technology acceptance
- mobile services
- criminal justice
- service discovery
- failure recovery
- website design
- behavioral intention
- customer loyalty
- steady state
- online consumer