A Next Generation Multimedia Call Center for Internet Commerce: IMC.
Bong Ki MoonJae Kyu LeeKyoung Jun LeePublished in: J. Organ. Comput. Electron. Commer. (2000)
Keyphrases
- call center
- internet commerce
- multimedia
- factors that influence
- service level
- arrival rate
- service quality
- multimedia data
- e learning
- metadata
- asymptotically optimal
- agent technology
- queue length
- internal model control
- service systems
- heavy traffic
- web intelligence
- web based learning
- graphical models
- control system
- fluid model
- cooperative
- information retrieval
- real time