Measuring Online Service Availability Using Twitter.
Marti MotoyamaBrendan MeederKirill LevchenkoGeoffrey M. VoelkerStefan SavagePublished in: WOSN (2010)
Keyphrases
- social media
- online services
- online learning
- social networking sites
- service providers
- service oriented
- web services
- online social networks
- social networking
- service composition
- online social
- online social media
- neural network
- social network sites
- social media data
- micro blogging
- customer service
- single server
- user generated content
- service discovery
- online communities
- web pages
- information systems