Keyphrases
- information systems
- telecommunications industry
- service management
- real world
- decision making
- service provision
- business intelligence
- customer service
- enterprise application integration
- neural network
- online services
- service delivery
- electronic commerce
- loosely coupled
- customer satisfaction
- service discovery
- business models
- business process
- business processes
- customer support
- strategic decisions
- electronic business
- service providers
- web services