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Determinants of Customers' eWOM Behaviour - A System Success Perspective.

Ping WangXianfeng ZhangReima SuomiChuanming Sun
Published in: ENTER (2017)
Keyphrases
  • customer support
  • service quality
  • customer satisfaction
  • customer service
  • viewpoint
  • user satisfaction
  • customer retention
  • information systems
  • service providers
  • service times
  • marketing strategies
  • business activities