Aspect-Based Opinion Polling from Customer Reviews.
Jingbo ZhuHuizhen WangMuhua ZhuBenjamin K. TsouMatthew Y. MaPublished in: IEEE Trans. Affect. Comput. (2011)
Keyphrases
- customer reviews
- opinion mining
- customer satisfaction
- online product reviews
- positive or negative
- product features
- opinion words
- sentiment analysis
- product reviews
- user generated content
- real time
- automatically extracting
- information retrieval
- probabilistic model
- web search
- positive and negative
- natural language