Towards a Unified Framework for Evaluating User Satisfaction with Mobile Government Apps: Insights from User Reviews.
Nico GießmannBenedict BenderPublished in: EGOVIS (2024)
Keyphrases
- user satisfaction
- mobile applications
- information systems
- mobile apps
- service quality
- mobile phone
- perceived quality
- mobile devices
- m learning
- e government
- objective measures
- structural equation modeling
- digital government
- android platform
- smart phones
- context aware
- customer satisfaction
- perceived usefulness
- user perceptions
- kolmogorov smirnov
- information quality
- internet access
- public sector
- mobile learning
- end users
- technology acceptance
- user experience
- information sharing
- learning environment