Performance Assured by Capacity Management: Experience Refined Through ITIL Practice.
Adam GrummittPublished in: Int. CMG Conference (2003)
Keyphrases
- service delivery
- management system
- practical experiences
- information systems
- information management
- decision support
- communication skills
- service management
- real time
- network management
- end to end
- data management
- e learning
- real world
- information technology
- digital libraries
- case study
- website
- decision making
- neural network
- database