One-stop services concept for the public sector: successes and roadblocks.
Kongkiti PhusavatPornthep AnussornnitisarnPublished in: Int. J. Serv. Stand. (2009)
Keyphrases
- public sector
- e government
- service delivery
- government services
- public services
- public administration
- digital government
- electronic government
- public organizations
- environmental factors
- information sharing
- service oriented
- governmental organizations
- current practices
- web services
- information and communication technologies
- service providers
- inter organizational
- government information
- government agencies
- service quality
- data management
- knowledge management
- artificial neural networks
- real time