Emotion and sentiment analysis for intelligent customer service conversation using a multi-task ensemble framework.
Chen DuanZhengwei HuangYiting TanJintao MinRibesh KhanalPublished in: Clust. Comput. (2024)
Keyphrases
- multi task
- sentiment analysis
- customer service
- multi task learning
- learning tasks
- opinion mining
- sentiment classification
- feature selection
- sparse learning
- collective classification
- text classification
- natural language processing
- learning problems
- transfer learning
- text mining
- multi class
- probabilistic model
- gaussian processes
- data analysis
- social networks